ID #1027

Why does the status page of the Web administration interface show the time as "not available" or "error contacting NTP server" ?

Error Contacting NTP Server

GuestGate cannot access the pool time servers on the Internet and is therefore unable to receive a valid system time. The most likely cause for this problem is that a firewall located in the host network may be blocking outgoing Network Time Protocol (NTP) requests. The system administrator must open the ports required for this service (port 123 for both TCP and UDP).

It is important to take care of this problem, especially if you use the Time / Scheduler function to control when Internet access is allowed.

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Tags: guestgate, guestgate mkII

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